FAQ

Frequently Asked Questions

Hiring a virtual assistant doesn’t have to be confusing! Let us help you take the guesswork out of hiring a virtual assistant with our Frequently Asked Questions page!

You have questions, we have answers!

The Crafty VA is here to answer all your questions about virtual assistants, our process, and more!

If you have never hired a virtual assistant before or have never heard of The Crafty VA, then you may have a few questions.

Here you will find the most commonly asked questions regarding The Crafty VA and our virtual assistant process.

While going through the questions, if you still wondering about something or don’t see your question listed, then send me an email at: hello@thecraftyva.com

General Questions

“A virtual assistant (VA) is a person who provides support services to other businesses from a remote location” (Duermyer, 2017). A VA can complete a variety of administrative tasks for online businesses, solo-entrepreneur, and bloggers. Some of those administrative tasks can be calendar management, social media management, research, writing and graphic creation.

To find out what virtual assistant services The Crafty VA offers, check out our services page.

No. A virtual assistant is considered as an independent contractor. An independent contractor is an individual who is contracted to perform a service but who do not have the legal status of an employee.

The answer to this question will vary depending on the virtual assistant and their business.

The Crafty VA is in Eastern Standard Time, but we are happy to make accommodations to meet our client’s needs based on the time zone they are in. Also, The Crafty VA has worked with businesses all over the United States, Canada, and the United Kingdom!

Questions about The Crafty VA

If you want to work with The Crafty VA, then you are awesome! To get started, just simply fill out this contact form. Once I receive the contact form, I will email you and then we will begin discussing your needs for a virtual assistant.

The Crafty VA communicates to its client through email, telephone and instant messenger. Once you fill out the contact form, the first communication will be through email. From there, you can choose whether you would rather communicate through email, telephone, instant messenger or a combination of all three.

If you have a general question or want to get in contact with The Crafty VA, you can send an email to the following email address: hello@thecraftyva.com

This will depend on the project itself and the time-frame for the project. If there is a specific date that project needs to be completed by, then the project will be completed by that date.

Generally speaking, once we have discussed your project, a Trello board (unless you have a preferred management system put into place, like Monday.com) will be created for project management/communication and we will set up a set schedule for your project to be completed within.

Your time is important to us! The Crafty VA uses FreshBooks to track the amount of time that is spent on the varies projects you will have us working on.

The Crafty VA adhere to a strict confidentiality code and no information will be divulged to a third party. The Crafty VA take your confidentiality very seriously – all passwords are kept private and I use the highest level of internet security.

Yes! Refer someone to The Crafty VA and you will get 1 free hour of virtual assistant service, once the new client is signed.

Currently, hours do not roll over. This is because when you buy a package, those hours are blocked off for the month in regards to The Crafty VA’s schedule. In order to provide the best service to you and to all our clients, we must stay on schedule and not allow hours to roll over.

Payment & Contract Questions (LONG-TERM SERVICE)

Once you have contacted The Crafty VA and we have discussed your virtual assistant needs, you will be sent a contract and welcome packet. Once the contract has been signed and the welcome packet sent, you will be an invoice for the full amount of the hourly package or individual virtual assistant service. The full amount of the hourly package or individual virtual assistant service will need to be paid in full before work can begin.

The only exception to this would be if you and I have created a customized package which is over 20 hours of work per month.

There is no long-term commitment to work with The Crafty VA. However, once you have agreed to work with The Crafty VA, you will need to sign a brief contract before work can begin. The contact is simply designed to “lock in” the package/service that you want and it “spells out” everything you want to be completed by The Crafty VA, so you are getting exactly what you want.

With that being said, the contract will not be sent until we have first talk to each other (either through email or telephone) about your virtual assistant needs. Once you have chosen to work with The Crafty VA (after the first communication), then the contract will be sent.

Yes, The Crafty VA does offer partial refunds. The refund you will receive will be for 70% of what you initially paid. For example, if you bought an 8-hour package at $280, your refund will be for $196.00. You will also have 10 days after my work has been completed and submitted to you, to contact me and ask for a refund.

Partial refunds at 70% are issued because of the cost it takes to run The Crafty VA and the time it takes to block out large amounts of hours to focus on clients

short-term service Questions

Short-term services are services that can get done within 1 to 2 weeks. They are not long term virtual assistant work, and are ideal for those who need some help in their business and who are looking for a fast turn around time on tasks.

If you are looking for long-term virtual assistant help, please check out our services page. 

No! That is one of the great things about short-term services! We get right to work on what you need help with, so you can get that task crossed off of your to-do list.

Once you have contacted The Crafty VA and we have discussed your short-term service needs,  you will be sent an invoice for the full amount of the short-term service. 

The full amount of the short-term service will need to be paid in full before work can begin.

Yes, The Crafty VA does offer partial refunds. The refund you will receive will be for 70% of what you initially paid. For example, if you bought a Social Media Audit at $135.00, your refund will be for $94.50. You will also have 10 days after my work has been completed and submitted to you, to contact me and ask for a refund.

Partial refunds at 70% are issued because of the cost it takes to run The Crafty VA and the time it takes to block out large amounts of hours to focus on clients

Have more questions?

If you don’t see a particular question listed above, please feel free to contact me! You can contact me by either filling out this contact form or by sending an email to the following address: hello@thecraftyva.com